Shipping & Delivery

We know how exciting it is waiting for something you’ve ordered, so we want to make the process as simple and transparent as possible. Below you’ll find everything you need to know about processing, shipping and tracking your Mummy N Me order.

What happens after I place my order?

Once your order has been placed, you’ll receive an order confirmation at the email address provided at checkout.

If you can’t see it in your inbox, please have a quick look in your junk or spam folder.

Orders are generally processed and dispatched within 1–3 business days. During particularly busy periods, please allow up to 5 business days for your order to be dispatched.

Once your order is on its way, we’ll send you another email containing your tracking details.

I entered the wrong shipping address — what should I do?

Mistakes happen! If you notice that the shipping address on your order is incorrect, please contact us at support@mummynme.co as soon as possible and include URGENT – ADDRESS CHANGE in the subject line.

If your order has not yet been processed or dispatched, we’ll do our best to update the address for you.

Unfortunately, once an order has been dispatched, we cannot guarantee that the delivery address can be changed. Orders that are returned or unable to be delivered due to an incorrect or incomplete address may incur additional shipping costs.

How do I track my order?

As soon as your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number.

Please allow approximately 2–4 business days for tracking information to begin updating after dispatch. Sometimes your parcel is already moving before the tracking system catches up!

When will my order arrive?

Our current estimated delivery timeframe is approximately 8–14 business days after dispatch.

Please keep in mind that delivery times are estimates rather than guarantees and can occasionally be affected by things outside our control, including customs processing, public holidays, weather events and courier delays.

Where will my order be shipped from?

Mummy N Me is a small Australian business, but we work with trusted fulfilment partners both locally and internationally to bring our carefully selected products to families in different parts of the world.

Depending on the products in your order and your delivery location, your parcel may be dispatched from one of our international fulfilment facilities, including facilities located in China.

Working this way allows us to offer a wider range of thoughtfully chosen products while keeping prices and international shipping as accessible as possible.

Because products may be fulfilled from different locations, orders containing multiple items may occasionally arrive in separate packages.

What if my parcel is lost?

If your tracking information hasn’t updated for an extended period or your parcel hasn’t arrived within the expected delivery timeframe, please contact us at support@mummynme.co and we’ll help you look into it.

If tracking shows that a parcel has been successfully delivered but you’re unable to locate it, we recommend first checking around your property, with other members of your household and with your local courier or post office.

Once a parcel has been confirmed as successfully delivered to the address provided at checkout, Mummy N Me cannot accept responsibility for parcels that are subsequently lost or stolen.

Do you offer worldwide shipping?

We currently offer international shipping to many destinations.

Shipping availability, costs and any applicable options will be shown at checkout based on your delivery address.

Please note that international orders may be subject to customs duties, taxes or import fees depending on your country. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.