FAQ's

General

Do you ship internationally?

Yes! We offer international shipping to selected countries. Shipping availability, costs and estimated delivery times will be shown at checkout based on your location.

Please keep in mind that some products may not be available for delivery to all regions, and international orders may be subject to customs or import fees depending on your country.

Can I change my shipping address?

Made a little mistake with your shipping address? Don’t worry — it happens!

If your order hasn’t been processed or dispatched yet, please contact us as soon as possible with your order number and the correct shipping address. We’ll do our best to update it before it’s on its way.

Once an order has been dispatched, unfortunately we may not be able to make changes to the delivery address.

How can I track my order?

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details.

Please allow a little time for tracking information to update after receiving your confirmation email, as it can sometimes take a few days for the carrier to scan your parcel into their system.

Help! I think my order is lost!

If your parcel seems to have stopped moving, don’t panic just yet! Tracking updates can occasionally be delayed, particularly during busy periods, international transit or customs processing.

If your order hasn’t arrived within the expected delivery timeframe, please get in touch with us with your order number and we’ll be happy to look into it for you.

What payment methods do you accept?

We accept a range of secure payment methods, including major credit and debit cards and other payment options displayed at checkout.

Available payment methods may vary depending on your location.

Shipping & Returns

How long does shipping take?

Delivery times can vary depending on the product, your location and the shipping method available for your order.

As a general guide, most orders arrive within approximately 8–14 business days after dispatch. Please allow additional time during peak periods, public holidays or for international orders that may be delayed by customs.

As some of our products may be sent from different locations, items from the same order may occasionally arrive in separate packages.

You’ll receive tracking information once your order has been dispatched so you can follow its journey to you.

What is your return policy?

We want you to feel confident shopping with Mummy N Me. We offer a 30-day return period on eligible items, subject to our Returns & Refunds Policy.

Items generally need to be unused, in their original condition and with their original packaging to be eligible for a return.

For full details, including items that may not be eligible for return, please see our Returns & Refunds Policy.

What if my item arrives damaged or faulty?

We’re so sorry if something hasn’t arrived as it should.

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and photos of the item and packaging. We’ll review the issue and work with you to make it right.

Do you offer exchanges?

If you’ve received an incorrect, damaged or faulty item, please contact us and we’ll help arrange the most appropriate solution.

For change-of-mind purchases, we recommend checking our Returns & Refunds Policy for the return options available to you.